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Data & Operations Analyst

Nguyễn Châu Hoài Phúc

Data & Operations Analyst with a strong systems background. I focus on optimizing digital workflows, controlling transaction operations, and improving service performance.

Nguyễn Châu Hoài Phúc at work
Portrait of Nguyễn Châu Hoài Phúc

Professional Profile

I specialize in data-driven operations analysis. My Computer Science background at HCMUT supports effective problem-solving across systems and business operations.

Experience in banking, software, and fintech has strengthened my skills in data cleaning, visualization, and SLA/UAT process improvement.

Working Philosophy

Apply engineering thinking to simplify and standardize fintech operations.

Education

Ho Chi Minh City University of Technology, VNU-HCM (HCMUT)

B.Sc. in Computer Science | 2022 - 2026

GPA: 3.2 / 4.0
Ho Chi Minh City University of Technology, VNU-HCM (HCMUT)

Integrated Master Track | 2024 - Expected 2027

Work Experience

Hands-on experience in operations and quality control for digital financial platforms.

ShopeePay logo

Associate, Operations

ShopeePay (Monee)

  • Monitored payment transaction flows across the digital ecosystem.
  • Coordinated cross-functional incident handling to maintain SLAs.
  • Analyzed system issues and proposed operational improvements.
HSBC logo

Digital Banking IT Intern

HSBC Bank Vietnam Ltd

  • Built a Power BI dashboard for vendor spending analysis on 10,000+ records.
  • Implemented Jira-based IT Service Desk and standardized ticket workflows.
  • Analyzed transaction data with SQL Server for periodic IT reporting.
FPT Software logo

Data Quality Assurance Intern

FPT Software HCM

  • Tested ETL pipelines and reconciled 100,000+ records on aviation systems.
  • Validated data integrity across AWS services (Glue, S3) and Snowflake.
  • Tracked progress and defects using Agile workflows in Jira.

Featured Projects

Applying data and engineering thinking to solve business problems.

Credit scoring and financial risk analysis dashboard
XGBoost Random Forest Python

BS Finance Credit Scoring

SME credit scoring model using machine learning to support risk evaluation and approval decisions.

Customer segmentation analytics dashboard
Power BI K-Means RFM

Customer Segmentation Dashboard

Retail customer segmentation dashboard based on K-Means for behavioral analysis and targeting.

Brand website and digital communication design
Web Design Brand Identity

REC Home Branding

Developed a communication website with consistent brand identity for Thailand and Vietnam markets.

Modern motorcycle product website interface
Web Design Brand Identity

MotorCycle Web

Motorcycle product showcase website with a modern interface and conversion-focused layout.

Professional Certificates

TOEIC 865/990

MOS: Excel Associate 2019

LinkedIn: Agile Project Management with Jira Cloud

Google: Project Management

Google: Foundations of Project Management

Google: Foundations of Data Science

Contact

Open to discussing career opportunities and projects in operations and data.

Contact details